Leadership

Leadership theories – Visual material (pptx)

Quality management

PDCA circle (Deming) – Six Sigma (Motorola 1980) – Ishikawa diagram (Kawasaki) – Five whys (Toyota)

Change management

Change management approaches – Visual material (pptx)

Operations management

Kaizen – Lean manufacturing (Toyota 1988)

ICT management

ITIL (Information Technology Infrastructure Library) (CTCA 1989)

COBIT (Control Objectives for Information and Related Technologies) (ISACA 1996)

PMBOK (Project Management Body of Knowledge) (PMI 1987) – Prince2 (Projects in Controlled Environments, version 2) (CGC 1989)

HR management

The future of jobs report 2020 (World Economic Forum)

Marketing management

Ansoff product-market expansion matrix (Ansoff 1957) – 4P marketing mix model (McCarthy 1960) – Growth-share matrix (BCG 1970)

Well-being at work

Burnout

Nederlands	Français
Stress en burn-out (FOD Sociale Zekerheid)	Stress et burn-out (SPF Sécurité Sociale)
eLearning (Hoge Gezondheidsraad)	eLearning (Conseil Supérieur de la Santé)
Burn-out (Gezondheid & Wetenschap)	Burn-out (Infosanté)
Herstel van overbelasting (YouTube)	Sortir du burn-out (YouTube)

Pilootprojectecten FOD Sociale Zekerheid / Projets pilotes SPF Sécurité Sociale

Pilootproject Smals / Projet pilot Smals