Since 1985, Frank Robben is a continuous driving force behind administrative simplification, process optimization and computerization in the Belgian social, health care and public sector.
Since 1991, Frank is general manager of the Crossroads Bank for Social Security, an institution he conceived and founded. The Crossroads Bank for Social Security elaborates the eGovernment strategy within the Belgian social sector, stimulates process optimization, coordinates the implementation of eGovernment projects (such as the social security portal), and organizes secure electronic data exchange between all actors in that sector, companies and citizens. The Crossroads Bank for Social Security received a first Belgian eGovernment Champion Award in 2004, a prestigious United Nations Public Service Award for eGovernment in 2006, a European Public Service Award in 2007, a second Belgian eGovernment Champion Award in 2008, and was elected Federal Public Service of the Year 2014.
In consequence of the experience and success in the social sector, in 2000 Frank was asked by the Belgian government to elaborate a federal eGovernment masterplan and to prepare the launch of a new Federal Public Service for Information and Communication Technology (Fedict), transformed in 2017 into the Directorate-General (DG) Digital Transformation. This DG is responsible for the coordination of eGovernment projects within the Belgian federal administration. In that context, Frank developed the concepts of the electronic identity card, of the company register, of the federal service bus and of the federal portal Belgium.be. Frank still supports the DG Digital Transformation strategically.
In 2004, Frank was appointed CEO of Smals, the most important (not-for-profit) ICT-service provider in the Belgian social security sector, and rated Belgian Top Employer 2018 by the Top Employers Institute.
In 2007, Frank was again called upon by the Belgian government, now to conceive the eHealth-platform. The eHealth-platform is a public institution that organizes and supports well-secured electronic information exchange between all actors in the health care sector in order to optimize quality of care, patient safety and scientific health research, and to reduce administrative burden for patients and health care providers. Since 2008 Frank is also general manager of the eHealth-platform. For information security and privacy protection reasons, the eHealth-platform is strictly separated from the Crossroads Bank for Social Security.
Furthermore, Frank is a member of the Belgian Commission for the Protection of Privacy, of the board of directors of the St.-Dimpna hospital, of the board of directors of Familiehulp, of the board of directors of Ignatius Scholen Brussel (an administrative merger of Jan-van-Ruusbroeckollege and Sint-Jan-Berchmanscollege), of the steering committee of the Belgian Federal Public Service for Administrative Simplification and of the advisory board of Passwerk, a company that employs the qualities of people with autism spectrum disorder in software testing activities.
Frank is the Belgian representative in various commissions and working groups of the EU relating to eGovernment, ICT, social security and eHealth.
Finally, Frank is affiliated researcher at the Leuven Institute for Research on Information Systems (LIRIS) of K.U. Leuven. He is a member of the editorial board of the Belgian Review of Social Security and wrote more than 100 publications relating to eGovernment, eHealth, management, ICT-law and social security.
Frank was elected Flemish public manager of the year 2005.